Shipping Policy at brainchildus, we strive to provide reliable and efficient shipping services to our valued customers.
Please take a moment to review our Shipping Policy below:
1.Processing Time: Orders will typically be processed within 3-5 days (excluding weekends and holidays). During peak periods or promotional events, order processing may take longer. We appreciate your patience and understanding.
2.Delivery Time: Once your order has been processed, please allow an estimated delivery time of approximately 10-20 business days. Please note that delivery times may vary depending on the destination and any unforeseen circumstances such as customs clearance delays or natural disasters.
3.Shipping Methods: We collaborate with reputable shipping and delivery companies to ensure timely and secure delivery of your order. The transportation method used will depend on the size, weight, and destination of your package.
Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your package.
Shipping Fees: Shipping fees are determined based on factors such as the destination, package weight, and shipping method selected. The exact shipping cost will be calculated and displayed during the checkout process. Please note that additional customs duties, taxes, or fees may apply for international shipments, which are the responsibility of the recipient.
Order Tracking: To track your order, please visit our website and enter the provided tracking number in the designated tracking section. This will give you real-time updates on the status and location of your package.
6.Order Modifications/Cancellations: If you need to modify or cancel your order, please contact our customer service team as soon as possible. While we will do our best to accommodate your request, please note that once an order has been shipped, modifications or cancellations may not be possible.
7.Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to initiate a claim and resolve the issue promptly. Please note that this Shipping Policy is subject to change without prior notice. For any further questions or concerns regarding shipping, please feel free to contact our customer service team who will be happy to assist you. Please contact us at [email protected].
Thank you for choosing brainchildus. We appreciate your trust and support.
