1.OUR RETURNS POLICY
If you are a customer in the United States, Canada or European Economic Area (EEA), you get 30 calendar days to cancel your order because you have changed your mind. This cancellation period starts from the day you have received all of the items in your order.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
Items must be returned within 30 days of order
2.Faulty Goods
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
-Your name
-Order number
-Product name and code
-Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the ‘Contact Us’ form, please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
3.HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
We’ve gone paperless! You’ll no longer receive a delivery note in your parcel.
RETURNS
You have 30 days, from the day you receive it, to send something back. Please contact us if you need to make a return.
START A RETURN
A.Repack your items. No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
B.Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
C.Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you’re ready to post it off.
D.You’ll get an email once we receive your returned item.
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Good to know…
Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
If you’ve received an item that’s not in perfect condition, please head over to our Contact Us section so we can get this fixed for you.
Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
5.HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
Please note we’ve extended our returns to 30 days so a typical refund may take longer than usual.
A typical refund will take up to 44 days, that’s 30 days you returning and us processing it, with up to 14 days for it to make its way through the banking system.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
6.CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately, we don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted items.
All items are refunded via store credit in the form of E-Gift Card. Returns are processed within 5-7 business days after your item(s) are delivered to us.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
